Refund and Return Policy
Within a few seconds of your purchase being completed, you will receive a confirmation email that contains the relevant download link or links. For those users who have chosen to register an account at the time of purchase, they will be able to download direct from their account page.
By clicking on the Download Links you will be able to download your Teaching Materials. Remember you can only use the Download Links contained in your email a total of 3 times.
Please note that once you have downloaded the Teaching Materials 3 times using that Download Links contained in the email from Cool Math Guru, the Download Links will automatically expire.
ORDER TO ADD THE DOWNLOADED PRODUCT TO YOUR HARD DRIVE.
As our Teaching Materials are intangible goods that are digitally delivered, please note that Cool Math Guru have a strict refund policy and will not refund payment for any digital file that has been downloaded.
The only 2 exceptions to this policy are if firstly, we are able to confirm that the files are corrupted from our servers or, if the Download Links supplied to your email address, do not work or alternatively, the files sent to you are incompatible with your computer system and we are unable to provide a compatible version.
Please keep your Order ID safe (we recommend that you either file it or print it off) so that if you have any issues with the downloading of the CMG products, you will be able to quote the Order ID when contacting us.